Sales Terms

You are either not a member or not logged in yet. Please log in first or register to become a member

Back to Customer Service

Sales Terms

  1. Prices are subject to change without notice.
  2. Shipping charges may include UPS Ground/USPS rate, insurance, handling, and if appropriate, COD charges. These charges apply to split shipments.
  3. A Customer Information Form must be filled out before placing the first order. First time order must be prepaid before shipping. After credit has been established, orders may be sent on net 30-day terms. Overdue accounts are charged 3% monthly interest. Any balance over 60 days will automatically be charged to the credit card on file. All accounts that are overdue 90 days are placed on COD or prepaid only.
  4. If you find an error or missing piece from your order, you must notify us within 6 days of receiving the order. Prior authorization is needed on all returns. No returns will be accepted after 30 days.   Needles with manufacturing defects can be replaced for free.
  5. Financial arrangements (monthly/quarterly payments) can be made for larger dollar amount orders. Please note that a 1% monthly service fee will be added to any outstanding balances. An updated invoice will be mailed after each payment.
  6. A service charge of $25.00 will be added for all returned checks.
  7. $100.00 minimum for first order. Minimum re-order is 3 needles of the same type/size. Shipping cost will be waived for any order over $300.00. This applies to customers in the US only.
  8. Because ChiaoGoo needles are largely handcrafted, slight differences in size, color, point, etc. may occur in the needles.